Frequently asked questions

1.What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and select digital payment options at checkout.

2. How long does shipping take?

3. What are your shipping fees?

  • Standard Domestic Shipping: Free on all U.S. orders. See more at our Shipping & Delivery Policy page.
  • Non-U.S. residents are responsible for return shipping.

4. What is your return policy?

  • Returns accepted within 30 days of delivery. See more at our Return & Refund Policy page.
  • Items must be unused and in original packaging. See more at our Return & Refund Policy page.
  • Returns are free for U.S. customers—use our provided label. See more at our Return & Refund Policy page.
  • Non-U.S. residents are responsible for return shipping.

5. How do I start a return or refund?

Fill out the Return/Refund Form and our team will send you return instructions and a label (if eligible). Once we receive the item and verify its condition, we’ll process your refund typically within 3–5 business days.

6. When will I receive my refund?

Refunds are issued to your original payment method. Please allow 3–5 business days after we process the return to see the credit on your account. See more at our Return & Refund Policy page.

7. Do you accept exchanges?

Exchanges are only accepted for items that are defective or damaged upon arrival. Please contact us within 48 hours of delivery with photos of the item. See more at our Return & Refund Policy page.

8. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Click the link to view status updates on the carrier’s site. You may also track your order directly on our website through our Track Your Order page.

9. My item arrived damaged or defective—what do I do?

We’re sorry to hear that! Please contact support within 48 hours of receiving your item with photos of the damage. We’ll promptly arrange a replacement or refund. See more at our Return & Refund Policy page.

10. Who can I contact for help?

You can reach us via:

11. Can I cancel my order?

If your order hasn’t shipped yet and has not been up to 12 hours since the order was placed, we can cancel it—simply contact us ASAP. Once shipped, you’ll need to process it as a return if you wish to return it. See more at our Return & Refund Policy page.

12. How do I update my account info?

Log in to the My Account page at the top-right corner of our website (can be found in the drop-down menu on the top-left corner depicted with a person icon at the very top of the drop-down menu for mobile), and navigate to “Account Details” to update your name, email, passwords, or shipping address.

13. Are taxes included in the prices?

Product prices for U.S. orders may incur applicable sales tax at checkout. Canadian orders may incur taxes and duties based on your local regulations. See more at our Shipping & Delivery Policy page.