International Shipping Policy
At the CHIDI Empire, we are proud to offer international shipping to customers around the world. While we strive to make our products accessible globally, there are certain countries and regions we are currently unable to ship to. In the event that your location is not supported, we will notify you and issue a full refund prior to shipment. We reserve the right to cancel and refund international orders if shipping is not possible to the destination.
If you’re uncertain whether we can ship to your country, please don’t hesitate to reach out to our support team at support@chidiempire.com, or contact us through our website at our Contact Us page.
Shipping Benefits
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Free Shipping on orders of $35 or more.
Processing Time
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Please allow 2–5 business days for order processing before shipment. Once processed, you will receive a tracking number via email.
Customs & Import Duties
CHIDI Empire is not responsible for any customs duties, taxes, or import fees incurred upon delivery. By placing an international order, you acknowledge and accept that your shipment may be subject to customs charges based on your country’s import regulations.
Multiple packages may be shipped to fulfill your order, depending on the availability of items.
Shipping time
Shipping time varies by location
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-14 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Tracking information
You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. You may also track your order directly on our website through our Track Your Order page.
If you have any other questions, please contact us and we will do our best to help you out
Return Address
If you need to return an item, please send all eligible returns to the following address:
CHIDI LLC
12530 Fairwood Pkwy Ste 102
PO Box 174
Bowie, MD 20720
United States
You may request a return or refund at our Request Return/Refund page. Please ensure your return meets the requirements outlined in our Return & Refund Policy.