Shipping and Delivery

We are proud to currently offer shipping to customers in the United States and Canada. We are continuing to grow and plan to expand our shipping coverage to more countries in the future.

How do you ship packages?

We work with multiple fulfillment partners to ensure your order is delivered efficiently. Tracking information is provided for all orders.

Do you ship worldwide?

We currently ship to the United States and Canada. Orders of $50 or more qualify for free shipping.

What about customs?

Customers are responsible for any customs fees, duties, or taxes that may apply to their order. By purchasing our products, you acknowledge that your order may be subject to these charges upon arrival.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking information within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & Returns Policy

Order Cancellation

Orders may be cancelled within 12 hours of purchase, provided they have not yet shipped. Once the packaging and shipping process has started, the order can no longer be cancelled.

Refunds & Returns

Buyers have up to 30 days after the delivery date to return an item. We offer free returns for U.S. customers. Non-U.S. customers are responsible for return shipping costs. Items must be unused and in their original condition. There are no restocking fees for any return.

Return requests are typically processed within 3-5 business days. Please allow this time for your request to be reviewed and processed.

U.S. customers: Once your return is approved, you must ship the order back within 10 days of receiving the return label (excluding Sundays and U.S. national holidays).

Non-U.S. customers: Once your return is approved, you must ship the order back within 10 days of return approval (excluding Sundays and U.S. national holidays).

Failure to ship within the applicable timeframe may result in the return being voided. You can request a return or refund at our Request Return/Refund page.

Refund Exclusions

We do not issue refunds if:

• You provide an incorrect shipping address.
• The returned item is shipped to the wrong return address.
• You return an incorrect or different item than the one purchased.
• The item is not shipped back within the applicable return timeframe.
• Delivery is delayed due to customs or natural disasters.
• The item is used, damaged, or returned after the 30-day return window.

Exchanges

Exchanges are only accepted for items that are defective or damaged upon arrival. Please contact us within 48 hours of delivery and provide photos of the item for assistance.

Please do not send your purchase back to us unless your return has been approved and you have received return instructions.

Payment Policy

We accept credit and debit card payments directly on our site. We also accept PayPal, including PayPal Pay Later and Venmo, PayPal Guest Checkout for customers who wish to pay by card without a PayPal account, Apple Pay, and Google Pay. We use industry-standard security measures to help protect your payment information.

When paying with a credit or debit card directly on our site:

• Your billing and shipping address must match the billing address associated with the card used for payment.
• Your card details are processed securely.
• We do not store full card details. Any retained payment data is minimal and used only for essential business operations.
• Access to payment information is strictly limited to trained, authorized personnel.

If you have any questions regarding payments, please contact us.